Refund policy


Consumers have the right to cancel a transaction made through the online store and return the product within 14 days of receiving the order by notifying the service provider of the return.

An order is considered cancelled within the time limit when the cancellation notice is sent before the end of the cancellation period.

The returned product must be in good sale condition. All parts of the product must be returned. The returned product must be packed in its original packaging.

If a defect is found in the product, we will always give priority to repairing or replacing the product before granting financial compensation or sending a new spare part.


1. Contact our customer service by sending an e-mail to for further instructions. Don't forget to write down your contact information and order number in your email.

2. We will email you a return code (LP number) once you have submitted a return notification to our customer service.

3. In the event of a return, Innolux pays for the freight.

When the product arrives at Innolux:

Option 1. We will repair the product (s) and return it within a reasonable time.

Option 2. We will deliver the corresponding product (s) free of charge to the customer within a reasonable time.

Option 3. We will refund the price of the transaction to the customer's account when the product arrives in our warehouse and after it has been found to be in conformity with the complaint.


We will refund the prices of the returned products once we have received the items and processed the return.