Terms of payment

All e-commerce prices are stated in euros and include VAT in accordance with Finnish legislation.

Innolux's online store payment intermediation service is provided by Checkout Finland Oy (business ID 2196606-6), the terms of use of which can be found here.

The payment methods accepted in our online store are bank payments, credit card payments, mobile payment methods (Pivo, Mobile, Transfer) and invoice and installment services (Collector, Flexible, OP Buy with invoice, AfterPay).

Checkout Finland Oy Contact information

Postal address: Hämeenkatu 6 B 33100 Tampere

Visiting address: Hämeenkatu 6 A, 5th floor

Business ID 2196606-6

EDI ID 003721966066

Terms of delivery

Delivery time is about 2-5 business days. When the product is in stock, the order will be shipped the next working day after the order date. If the delivery time is longer than normal, we will try to announce a new delivery time as soon as possible.

Delivery method: free home delivery.

The service provider is Posti throughout Finland.

Please note that Posti will retain shipments awaiting pick-up or delivery for seven days.

Return policy

Consumers have the right to cancel a transaction made through the online store and return the product within 14 days of receiving the order by notifying the service provider of the return.

An order is considered cancelled within the time limit when the cancellation notice is sent before the end of the cancellation period.

The returned product must be in good sale condition. All parts of the product must be returned. The returned product must be packed in its original packaging.

If a defect is found in the product, we will always give priority to repairing or replacing the product before granting financial compensation or sending a new spare part.

Return instructions:

Fill in the return form (link) and send it to our customer service at asiakaspalvelu@innolux.fi

We will email you a return code (LP number) once you have submitted a return notification to our customer service. Write down this number on the returning package.

Print the return form here.

Carefully pack the products in their own original packaging. Please make sure that the products are well protected. Put the printed and completed return form inside the package.

Clearly mark "Customer return / Innolux / LP number" on the shipment.

In the event of a return, Innolux pays for the freight.

When the product arrives at Innolux:

Option 1. We will repair the product (s) and return it within a reasonable time.

Option 2. We will deliver the corresponding product (s) free of charge to the customer within a reasonable time.

Option 3. We will refund the price of the transaction to the customer's account when the product arrives in our warehouse and after it has been found to be in conformity with the complaint.

Refund

We will refund the prices of the returned products once we have processed the return.

Complaint

If the delivered goods are in any way defective, the shipment is incomplete, or product is damaged during the delivery, the customer must notify the seller of the defect immediately upon noticing the defect. Please contact Innolux customer service by e-mail to asiakaspalvelu@innolux.fi

Complaint instructions:

Write a detailed description of what is wrong with the shipment you received.

If possible, take a picture of the product damage and attach it to the message.

Attach your contact information to the message.

Send a message by e-mail to asiakaspalvelu@innolux.fi.

Without the above information, we will not be able to process your complaint.

Please contact our customer service if you have any questions:

Monday to Friday 8:30-16:30
+358 9 4272 0637

asiakaspalvelu@innolux.fi