It takes about 2-5 business days for a product purchased from an online store. When the product is in stock, the order will be shipped the next working day after the order date. If for any reason the delivery time is longer than normal, we will try to announce a new delivery time as soon as possible.

Delivery method: free home delivery. We deliver to all EU countries. The service provider is Posti throughout Finland. Please note that Posti will retain shipments awaiting pick-up or delivery for seven days.

After making a purchase in the Innolux online store, you will receive an order confirmation immediately. Next, we will notify you when your order has been collected in our warehouse. In the same email, you will receive a Postal Tracking Code that allows you to track the progress of your shipment. In the postal service, you can also specify a more precise time for sending your delivery to the address you provided.

If you want to return the product you ordered for one reason or another, please read our return conditions first, you can find them here. After this, please contact our customer service asiakaspalvelu@innolux.fi.Our customer service will provide more detailed instructions for return.

Read more about the return policy here.

If you have purchased the product from our reseller, please make a complaint directly to the reseller. If the product was purchased directly from Innolux's online store, please follow the instructions below. If the product you have purchased is defective, please notify our customer service asiakaspalvelu@innolux.fi immediately. In order to speed up the complaint process, please indicate your contact information in the first message, as well as a detailed description of what is wrong with the luminaire and how it occurs. Please also include an image or video in your message showing any product damage.

1. The lighting should highlight the good features of the room.

2. Place several different light sources in each room.

3. Select only one color temperature for the space.

4. Pay attention to the colors of the interior.

5. Good light does not strain the eye. Pay attention to luminaires that distribute light evenly.

When shopping for lighting, it’s a good idea to pay attention to what kind of space the luminaires are for and for what purpose. If you want to illuminate the entire room evenly, you may want to choose a luminaire for the ceiling that provides broad overall lighting, such as a ceiling light.

A pendant lamp is a good choice for overall lighting in a living room or bedroom, for example. In addition to good overall lighting and a ceiling light in the living room, it’s worth investing in, for example, a table or floor lamp, which complements other interior design and brings the whole space to life.

The kitchen must have efficient lighting so that the cooking and baking is easy and effortless. In the dining room and at the dining table, however, the overall lighting doesn’t have to be as bright as in the kitchen.

When purchasing a pendant lamp, it’s worth considering the installation height of the luminaire in addition to the dome model. The installation height has a decisive effect on how much space the lamp will illuminate effectively. When placed higher, the pendant light illuminates a wider area than when installed low, allowing the light to emit a more focused spotlight.

Some Innolux luminaires have a dimmer switch. A dimmable LED lamp is available for E27 base lamps. It’s a good idea to check compatibility with the dimmer from the lamp or dimmer manufacturer. LED lamps from well-known brands are usually dimmable with standard wall dimmers (dimmer cutting the rising or falling part).

If there is no dimmer in your apartment, contact an electrician. Please note that we do not give advice on the modification of electrical equipment or other electrical work that the consumer is not allowed to carry out themselves without an electrician.

The term DALI comes from the words Digital Addressable Lighting Interface. DALI is a lighting control standard and is commonly used in professional lighting, for example in offices, schools, hospitals and other public spaces. Dimming a DALI luminaire always requires separate control cabling. For home use, DALI is still relatively rare. You can identify the DALI dimmability feature of an Innolux luminaire if the name of the luminaire is followed by DALI.

Innolux luminaires are made of different materials, but each luminaire withstands standard handling. So you can safely clean the lamps without having to worry. The majority of the outer surfaces of Innolux luminaires is best cleaned with damp cloths and mild detergents. Mild detergent in this context refers to detergents with a pH of 6-9. When cleaning the surface of the luminaire, be careful not to use abrasive detergents or abrasive cleaning cloths to avoid scratching the surface.

Acrylic : On the acrylic surface, you can make use of all-purpose household detergents you already own with a pH between 6 and 9. Note that acrylic is a material that is easily scratched, so choose a non-abrasive detergent. The easiest way to clean an acrylic Innolux luminaire, such as the Kuplat luminaire, is with a mild dishwashing detergent solution or completely without detergent. Use a damp cleaning cloth, such as a microfiber cloth, to wipe. The easiest way to remove dust from the luminaire is with a duster.

Glass: Clean the glass lamps in the same way as the acrylic ones. For example, you can use a mild detergent solution to clean glass lamps. The easiest way to remove dust is by wiping the luminaire with a duster.

Genuine brass: Innolux brass luminaires are coated so that they can be cleaned with a damp cleaning cloth and mild detergent. Avoid abrasive detergents. Abrasives damage the surface of the luminaire. The luminaire should not be polished or scrubbed too much as it will remove the coating. As a result of the coating wearing out, the surface of the luminaire may darken or discolor.

Other metals : Innolux luminaires made of metals are coated and because of this, they withstand handling. You can wipe a lamp made of such a material with a damp cleaning cloth dipped in a mild detergent mixture with a minimum pH of 6 and a maximum of 9. However, excessive polishing or abrasion may remove the coating, and the surface may darken or discolor as a result. When choosing a detergent, make sure that it is not abrasive and that the cleaning cloth is not too rough.

Genuine leather: The genuine leather used in Innolux luminaires ages beautifully and gets a wonderful patina coat over time. The leather parts used in Innolux luminaires are vegetable tanned. Only touch the leather strap or other parts of the lamp with clean hands. Only suitable leather care products should be used to handle, care for and clean the leather to keep it in good condition. Note that leather care products may also darken the surface of the leather.

Suupuhalletuissa lasivalaisimissa on käsityönä tehtävään tuotantoon liittyviä luonnollisia ominaisuuksia. Kaikkia kuputyyppejä puhalletaan useamman lasinpuhaltajan toimesta ja jokaisella heistä on hieman toisistaan poikkeava tekniikka. Tämä tarkoittaa, että pienten lasikuplien, maltillisen aaltoilun sekä seinämäpaksuuden vaihtelun esiintyminen lasikuvuissa ovat hyväksyttyjä ominaisuuksia. On myös hyvä huomioida, että joissain valaisimissa väri saattaa vaihdella erän mukaan, sävy on riippuvainen lasin paksuudesta ja käsillä olevasta lasimassasta.

Back in the early 2000s, incandescent bulbs were the most widely used light bulbs. At present , the manufacture and import of halogen and incandescent light bulbs is banned in the EU, but stores are allowed to sell out of stock. After the ban, energy-efficient LED light bulbs will be the main item available on the market, as most stores don’t carry halogen and energy-saving light bulbs anymore. LEDs have largely replaced other bulbs due to their superior quality and technical properties, but the manufacture of energy-saving bulbs is still allowed.

Incandescent bulbs produce light from an electric current through an incandescent wire. The story of the incandescent bulb dates back to the 19th century, when it was developed into a commercial product. The manufacture and sale of incandescent bulbs is currently banned in the EU.

A halogen light bulb works on the same principle as an incandescent bulb, but it’s kind of an improved version of its predecessor. The life of a halogen light bulb is considerably longer than that of an incandescent bulb, and the energy consumption of a halogen light bulb is lower than that of an incandescent bulb. Compared to new lighting technologies, halogens use much more energy and the manufacture and import of most mains-operated halogen light bulbs was banned in the EU on 1 September 2018.

A fluorescent light bulb or fluorescent tube is a low-discharge light with mercury that is gasified by an electric discharge. The lifespan of a standard fluorescent tube is about 20,000 hours. Fluorescent tubes can be replaced with LED tubes, the biggest advantages of which are energy efficiency and longevity.

Energy-saving light bulbs work on the same principle as fluorescent tubes, but are screw-based bulbs and often referred to as compact fluorescent lights. The disadvantages of energy-saving light bulbs are the dangerous mercury they contain, their slow ignition and the reduction in light output over time.

LED bulbs: A LED is a semiconductor component that emits light when an electric current is passed through it. Today, LED bulbs can replace almost all old light bulbs. One of the advantages of a LED bulbs is that it lights up with full power almost immediately and also withstands frequent use better than the use of a compact fluorescent bulb. LED bulbs are either dimmable or non-dimmable. Low-quality LED light bulbs produce a lot of flicker, which may even be harmful for some people. LED bulbs have a ballast inside the base and LEDs inside the bulb. The quality of the ballast affects the amount of flicker.

The instructions for each Innolux luminaire include the recommended light source for the luminaire in question. From the luminaire nameplate, you can check the maximum power specified for the luminaire, i.e how many watts the luminaire can withstand (for example, max. 35W). LED bulbs and all their features are suitable for all our luminaires. Energy-saving bulbs are also suitable for Innolux luminaires. The maximum wattages stated for Innolux luminaires refer to the wattages of the LED bulbs. Please note that LED bulbs require less power than incandescent bulbs. The manufacture of incandescent bulbs was discontinued about ten years ago. They are not recommended and should not be used with Innolux luminaires.

Wattage (W) describes the electricity consumption of a luminaire. Today, in luminaires, the power no longer indicates the amount of light produced by the lamp, but only the electrical current it consumes. When replacing an old luminaire, it is more important to look at the luminaire's luminous flux, which is expressed in lumens (lm), instead of wattage. The luminous flux tells you how much light the light source emits in its entirety. The higher the amount of lumens, the more light it produces. When choosing a luminaire or light source, it’s good to pay attention to the amount of luminous flux instead of power.

The color impression of the light, i.e. the color temperature, is expressed in kelvins (K). The lower the kelvin reading, the more yellowish the light. In LED lighting, the most common light colors are 2700K (warm yellow), 3000K (warm white), 4000K (neutral white), and 5000K (cool white).

The most common burning time for light sources ranges from 1,000 hours for old incandescent bulbs to 50,000 hours for modern LEDs. In LEDs, the service life is often indicated as L70, which means that after 50,000 hours, the luminaire still produces at least 70% of the luminous flux of the new luminaire. The LED light source dims towards the end of its service life. 50,000 hours = 1,000 hours per year, 50 years.

The fixed LED components in Innolux luminaires can only be replaced by an electrician. You can change an LED bulb with an E27 base yourself.

Bright light devices or bright light therapy lamps are luminaires that are certified as medical treatment devices and have a light output of at least 2,500 lux. Innolux bright light devices are certified medical devices. A bright light therapy lamp mimics sunlight and is designed to increase alertness. Bright light therapy lamps emit more light than ordinary home luminaires. Bright light devices are used as a treatment, and they’ve been proven to have numerous health effects. The most significant benefits are helping with winter fatigue and improving alertness and energy levels during the dark season. Bright light devices replicate sunlight during the winter season and brighten up your mornings. At the same time, regular exposure to bright light therapy lamps helps regulate the body’s own production of melatonin and its natural sleep-wake cycle, which reduces sleep problems in the evenings and at night.

The treatment distances are based on numerous studies that have found that a 30-minute exposure to an illuminance of 10,000 lux reduces winter fatigue symptoms caused by a lack of sunlight. All Innolux bright light devices provide a safe illumination intensity of 10,000 lux. Treatment distance refers to the distance within which the bright light therapy works. The treatment distances for Innolux bright light devices are included in said bright light device’s technical information. Treatment distances are approximate. With Innolux bright light devices, the treatment distance is measured with an SSL SPEKTRI 80 photometer. Innolux's measurement environment consists of the following: the treatment distance of bright light devices is measured at a distance of 2500 lux in a overall lighting intensity of 600 lux, which corresponds to office lighting. The treatment distance of 10,000 lux for Innolux bright light devices can then be calculated.

Red light therapy involves red light (600-700 nm), which is one of the wavelengths of sunlight and near infrared (850 nm), which is invisible to the naked eye. The red light device emits red and near-infrared light from close range and penetrates the body at the cellular level, causing numerous positive health effects. Thousands of studies have been conducted on red-light and near-infrared therapy. The effects have been tested on both animals and humans. There are tremendous examples in the scientific literature of how red light or near infrared has protected cells and enhanced their metabolism with no negative effects. Light therapy is used as a medical therapy to promote the treatment of wounds, baldness, acne and skin wrinkles, and to relieve inflammation. In addition, it has been found to activate collagen production. In sports, near-infrared light radiation and red light are used to improve performance, recover, and relieve pain. Near-infrared light has been shown to prevent muscle damage during exercise when treatment is scheduled for pre-performance.

The outlet is open on Wednesdays from 15:00 until 18:00. In addition to this, products can also be purchased from tori.fi when it suits you best.

The outlet is located at Sirrikuja 3 L, 00940 Helsinki, Finland.

Arrival by public:

The distance from Kontula Metro Station to Innolux Outlet is 850 meters. You can also get close to the outlet, e.g. on buses 560, 812, 94.

If you come with your own car, there is free parking in the yard and on the street.