Consumers have the right to cancel an online purchase and return a product within 14 days of receiving the order by notifying the service provider about the return.

The order is considered cancelled within the time limit when the cancellation notice is sent before the end of the withdrawal period.

The returned product must be in saleable condition. All parts of the product must be included. The product must be returned in its original packaging.

If the product has a defect, we will primarily aim to repair or replace it before issuing a refund or sending a spare part.

Return instructions:

1. Contact our customer service by email at asiakaspalvelu@innolux.fi for further instructions. Include your contact details and order number.

2. We will send you a return code (LP number) by email once you have submitted your return notice to customer service.

3. For returns, Innojok Oy covers the shipping costs.

When the product arrives at Innojok:

Option 1: We repair the product(s) and return them within a reasonable time.

Option 2: We deliver a corresponding product(s) free of charge to the buyer within a reasonable time.

Option 3: We refund the purchase price to the customer’s account after the product has arrived at our warehouse and been confirmed to match the complaint.

Refunds

We will refund the price of returned products once we have received and processed the return.