PAYMENT TERMS
All prices in the online store are shown in euros and include the value-added tax (VAT) in accordance with Finnish legislation.
The payment service provider for the Innolux online store is Checkout Finland Oy (Business ID 2196606-6), and its terms of use can be found here.
The accepted payment methods in our online store include bank payments, credit card payments, mobile payment methods (Pivo, MobilePay, Siirto), as well as invoice and installment services (Collector, Jousto, OP Invoice, AfterPay).
CHECKOUT FINLAND OY CONTACT DETAILS
Postal address: Hämeenkatu 6 B, 33100 Tampere
Visiting address: Hämeenkatu 6 A, 5th floor
Business ID: 2196606-6
OVT ID: 003721966066
DELIVERY TERMS
Delivery time is approximately 2–5 business days. When the product is in stock, the order is shipped on the next business day after the order is placed. If the delivery time is longer than usual, we will aim to inform you of the updated delivery time as soon as possible.
Delivery method: free home delivery. We deliver to all EU countries.
The service provider is Posti throughout Finland. Please note that Posti stores shipments awaiting pickup or delivery for seven days.
RETURN TERMS
Consumers have the right to cancel an online purchase and return the product within 14 days of receiving the order by notifying the service provider of the return.
The order is considered cancelled within the time limit when the cancellation notice is sent before the end of the cancellation period.
Returned products must be in saleable condition. All parts of the product must be included. The returned product must be packed in its original packaging.
If the product is defective, we will always primarily aim to repair or replace the product before issuing a refund or sending a replacement part.
Return instructions:
Please contact our customer service by emailing asiakaspalvelu@innolux.fi for further instructions.
We will send you a return code (LP number) by email once you have submitted your return notification to customer service.
For returns, Innojok Oy will cover the shipping costs.
Upon arrival of the product at Innojok:
Option 1: We repair the product(s) and return them within a reasonable time.
Option 2: We deliver a corresponding product(s) free of charge within a reasonable time.
Option 3: We refund the purchase price to the customer’s account once the product has arrived at our warehouse and been confirmed to match the complaint.
Refunds
We will refund the price of returned products once we have received and processed the return.
COMPLAINTS
If the delivered goods are in any way defective, incomplete, or damaged during transport or otherwise, the buyer must notify the seller immediately upon discovering the issue.
Please contact Innojok Oy customer service by email at asiakaspalvelu@innolux.fi.
Complaint instructions:
Provide a detailed description of the issue with the delivery.
If possible, attach a photo of the defect.
Include your contact details.
Send the message to asiakaspalvelu@innolux.fi.
Without the above information, we cannot process the complaint.
If you have any questions, please contact our customer service:
Opening hours: Mon–Fri 9:00–15:00
Phone: +358 9 4272 0637
Email: asiakaspalvelu@innolux.fi
